Frequent Question and Answers

Who we are?

Digital Stock Global is an online investment platform specialized in trading the financial markets. Our objective is to trade and manage our clients’ portfolio and earn them profits.

How can i Invest?

To make an investment you have to create an account either as a private or institutional investor. Once you are signed up, choose an investment plan that suits you and proceed to make a deposit. All deposits must be made through the Investor portfolio area.

How can i withdraw my funds?

Login to your account using your username and password and check the withdraw section.

How can i secure my funds incase of a market crash?

There are money-back guarantees depending on the plan you subscribe for. We have a risk management department that keeps your investment protected.

Why do you accept only e-currencies?

Cryptocurrencies are decentralized, so they do not require a bank to process transactions. This helps us eliminate bank transaction fees, saving us 2 to 5 percent on each transaction.

How do I make a deposit into my Digital Stock Global Exchange brokerage account?

The only way you can deposit into our brokerage is through Crypto currency.
Usually, you need to make deposit using bitcoin, ethereum, Usdt or any listed crypto currency method on the Deposit area.

Can I transfer my IRA from another institution?

Yes, there are a few different ways you can transfer your IRA to Elongate Pro

1. ACAT method.

a. This is a Self-Requested electronic portfolio transfer where you can transfer your IRA as is into Elongate Pro, while keeping your positions from your other brokerage. These are considered Trustee-to-Trustee transfers and are not reported by the IRS. The Name on the account, the account type (IRA to IRA), and SSN must match in-order for this transfer to happen paperless.

b. Assets should only be listed stocks and cash at this time. We do not accept mutual funds, bonds, fractional shares and options currently.

If you are transferring an ACAT eligible Retirement account* (401(k), SEP-IRA, SIMPLE-IRA etc.) over to Elongate Pro, you will need to fill out an Account Transfer Request Form and provide us with your most recent transferring* account statement.

What cryptocurrencies are available for trading?

Bitcoin (BTCUSD), Bitcoin Cash (BCHUSD), Ethereum (ETHUSD), Litecoin (LTCUSD), Dogecoin (DOGEUSD), Zcash (ZECUSD),Stella Lumens (XLMUSD),Ethereum Classic (ETCUSD),Cardano (ADAUSD), Dash (DASHUSD), Shiba Inu (SHIBUSD), Basic Attention Token (BATUSD), Chainlink (LINKUSD), Uniswap Protocol Token (UNIUSD), Algorand (ALGOUSD), Polygon (MATICUSD), Sushi (SUSHIUSD), Avalanche (AVAXUSD), Terra (LUNAUSD), REN (RENUSD), Solana (SOLUSD), Cosmos(ATOMUSD), Decentraland(MANAUSD), Fantom (FTMUSD), The Graph (GRTUSD), CurveDAO Token (CRVUSD), Loopring (LRCUSD), Tezos(XTZUSD), USD Coin (USDCUSD), Aave (AAVEUSD), Coin (CROUSD), Harmony (ONEUSD), (YFIUSD), Apecoin (APEUSD), Chiliz (CHZUSD), Synthetix(SNXUSD), Gala (GALAUSD), BNTUSD(BNTUSD), COMPUSD (COMPUSD), ENJUSD (ENJUSD), Maker (MKRUSD), Amp (AMPUSD), FILUSD (FILUSD), ICPUSD (ICPUSD) through Apex Crypto. Access to more cryptocurrencies is in the works. To view the full list of cryptos currently available to trade on Elongate Pro, go to the Market page on the mobile app and select the Cryptos tab.

What Are The Option Trading Levels And Their Terms And Conditions?

For Long Calls in both Cash and Margin accounts, options will be liquidated if they are in-the-money upon expiration and there is not enough overnight buying power in the account to support the exercise.
Clients are expected to close any in the money option position 35 minutes prior to market close or else it’s subject to be either auto liquidated or exercised depending if there’s sufficient equity in the account to support exercise or not. The cut-off time for submitting DNE instructions are up until the close on expiration date. Exercise requests are done on a best-effort basis as it is currently a manual process, please see instructions here.

For Long Puts in a Cash account, options may not be exercised if there are no underlying long shares to offset the entire exercise. For Long Puts in Margin accounts that do not hold the underlying shares, an exercise may be allowed if the account can support the resulting position.

How do I withdraw funds via ACH?

To initiate an ACH withdrawal:

1) Go to the homepage of the mobile app by tapping the Digital Stock Global logo in the bottom middle of your screen.

2) Click on the “Transfers” tab at the top of the screen

3) Click “Withdraw”

4) Enter an amount less than or equal to the amount you have available to withdraw

It usually takes 1-2 business days to complete an ACH withdrawal.

What is the interest on margin trading and short selling?

1) Margin interest is only charged for leveraged positions held overnight.

2) For a long position, the daily interest= Borrowed Cash * Margin Rate/360.

Margin Loan (USD) Annual Margin Rate
0-25,000.00 6.99%
25,000.01-100,000.00 6.49%
100,000.01-250,000.00 5.99%
250,000.01-500,000.00 5.49%
500,000.01-1,000,000.00 4.99%
1,000,000.01-3,000,000.00 4.49%
>3,000,000.00 3.99%
Let’s say you leveraged $30,000, held the position for two days, and then sold it. The margin interest charged will be 30,000 * 6.49% * 2/360 = $10.82. You will be charged $10.8